Whether you call it bullying, harassing, intimidating, stalking, threatening, tormenting, browbeating, needling, or pushing people around, commonsense calls it bad behavior. What steps need to be taken during your library’s employment cycle and regarding the culture of your library to prevent bullying behavior? To address incidents with staff and library users, particularly young people?

**If you need live captioning to participate in this online session, please email the organizer Lauren Clossey (lauren.clossey@ncdcr.gov) at least fourteen business days before the event.

Presented by Pat Wagner:

Pat Wagner has been a trainer, educator, and consultant for 45 years with clients in 49 states and Canada. She is a management consultant and instructional producer at Pattern Research, Inc. Pat has worked with enterprises in the public, private, and nonprofit sectors, from federal agencies and Ivy League universities to elected city councils and rural community colleges, from Fortune 500 companies to family-run retail stores, and from the Library of Congress to storefront public libraries. She is known for her practical and good-humored face-to-face and online programs. Her focus: libraries, higher ed, local government, nonprofits, and small businesses. Pat has been a performance poet, playwright, printer, small press publisher, and graphic designer, and loves books, cats, wildlife, gardens, music, and the arts.